FAQ

CONTENTS

  • Site information
  • User information
    • I registered an account but did not receive the confirmation e-mail!
    • I’ve lost my user name or password! Can you send it to me?
    • Can you rename my account?
    • Can you delete my (confirmed) account?
    • So, what’s MY ratio?
    • Why is my IP displayed on my details page?
    • Help! I cannot login!?
    • My IP address is dynamic. How do I stay logged in?
    • Why is my port number reported as “—“? (And why should I care?)
  • Stats
    • Most common reason for stats not updating
    • Best practices
    • May I use any bittorrent client?
    • Why is a torrent I’m leeching/seeding listed several times in my profile?
    • I’ve finished or cancelled a torrent. Why is it still listed in my profile?
    • Why do I sometimes see torrents I’m not leeching in my profile!? 
    • How does NAT/ICS change the picture?
  • Uploading
    • Why can’t I upload torrents?
    • What criteria must I meet before I can join the Uploader team?
  • Downloading
    • How do I use the files I’ve downloaded?
    • Downloaded a movie and don’t know what CAM/TS/TC/SCR means?
    • Why did an active torrent suddenly disappear? 
    • How do I resume a broken download or reseed something?
    • Why do my downloads sometimes stall at 99%?
    • What are these “a piece has failed an hash check” messages?
    • The torrent is supposed to be 100MB. How come I downloaded 120MB?
    • Why do I get a “Not authorized (xx h) – READ THE FAQ” error? 
    • Why do I get a “rejected by tracker – Port xxxx is blacklisted” error? 
    • What’s this “IOError – [Errno13] Permission denied” error? 
    • What’s this “TTL” in the browse page? 
  • How can I improve my download speed?
    • Do not immediately jump on new torrents
    • Limit your upload speed
    • Limit the number of simultaneous connections
    • Limit the number of simultaneous uploads
    • Just give it some time
    • Why is my browsing so slow while leeching?
  • My ISP uses a transparent proxy. What should I do?
    • What is a proxy?
    • How do I find out if I’m behind a (transparent/anonymous) proxy?
    • Can I bypass my ISP’s proxy?
    • How do I make my bittorrent client use a proxy?
    • Why can’t I signup from behind a proxy?
  • Why can’t I connect? Is the site blocking me?
    • Maybe my address is blacklisted?
    • Your ISP blocks the site’s address
  • What if I can’t find the answer to my problem here?

User Information

I registered an account but did not receive the confirmation e-mail!

You can use this form to delete the account so you can re-register.Note though that if you didn’t receive the email the first time it will probably notsucceed the second time either so you should really try another email address.

I’ve lost my user name or password! Can you send it to me?

Please use this form to have the login details mailed back to you.

Can you rename my account?

We do not rename accounts. Please create a new one. (Use this form todelete your present account.)

Can you delete my (confirmed) account?

You can do it yourself by using this form.

So, what’s MY ratio?

Click on your profile, then on your user name (at the top).

It’s important to distinguish between your overall ratio and the individual ratio on each torrentyou may be seeding or leeching. The overall ratio takes into account the total uploaded and downloadedfrom your account since you joined the site. The individual ratio takes into account those values for each torrent.

You may see two symbols instead of a number: “”;Inf.””;, which is just an abbreviation for Infinity, andmeans that you have downloaded 0 bytes while uploading a non-zero amount (ul/dl becomes infinity);”; “”;—“”;,which should be read as “”;non-available””;, and shows up when you have both downloaded and uploaded 0 bytes(ul/dl = 0/0 which is an indeterminate amount).

Why is my IP displayed on my details page?

Only you and the site moderators can view your IP address and email. Regular users do not see that information.

Help! I cannot login!?

This problem sometimes occurs with MSIE. Close all Internet Explorer windows and open Internet Options in the control panel. Click the Delete Cookies button. You should now be able to login.

My IP address is dynamic. How do I stay logged in?

You do not have to anymore. All you have to do is make sure you are logged in with your actualIP when starting a torrent session. After that, even if the IP changes mid-session,the seeding or leeching will continue and the statistics will update without any problem.

Why is my port number reported as “—“? (And why should I care?)

The tracker has determined that you are firewalled or NATed and cannot accept incoming connections.

This means that other peers in the swarm will be unable to connect to you, only you to them. Even worse,if two peers are both in this state they will not be able to connect at all. This has obviously adetrimental effect on the overall speed.

The way to solve the problem involves opening the ports used for incoming connections(the same range you defined in your client) on the firewall and/or configuring yourNAT server to use a basic form of NATfor that range instead of NAPT (the actual process differs widely between different router models.Check your router documentation and/or support forum. You will also find lots of information on thesubject at PortForward).

Stats

Most common reason for stats not updating

  • The user is cheating. (a.k.a. “”;Summary Ban””;)
  • The server is overloaded and unresponsive. Just try to keep the session open until the server responds again. (Flooding the server with consecutive manual updates is not recommended.)

Best practices

  • If a torrent you are currently leeching/seeding is not listed on your profile, just wait or force a manual update.
  • Make sure you exit your client properly, so that the tracker receives “”;event=completed””;.
  • If the tracker is down, do not stop seeding. As long as the tracker is back up before you exit the client the stats should update properly.

May I use any bittorrent client?

Yes. The tracker now updates the stats correctly for all bittorrent clients. However, we still recommendthat you avoid the following clients:

• BitTorrent++,
• Nova Torrent,
• TorrentStorm.

These clients do not report correctly to the tracker when canceling/finishing a torrent session.If you use them then a few MB may not be counted towardsthe stats near the end, and torrents may still be listed in your profile for some time after you have closed the client.

Also, clients in alpha or beta version should be avoided.

Why is a torrent I’m leeching/seeding listed several times in my profile?

If for some reason (e.g. pc crash, or frozen client) your client exits improperly and you restart it,it will have a new peer_id, so it will show as a new torrent. The old one will never receive a “”;event=completed””;or “”;event=stopped””; and will be listed until some tracker timeout. Just ignore it, it will eventually go away.

I’ve finished or cancelled a torrent. Why is it still listed in my profile?

Some clients, notably TorrentStorm and Nova Torrent, do not report properly to the tracker when canceling or finishing a torrent.In that case the tracker will keep waiting for some message – and thus listing the torrent as seeding or leeching – until sometimeout occurs. Just ignore it, it will eventually go away.

Why do I sometimes see torrents I’m not leeching in my profile!?

When a torrent is first started, the tracker uses the IP to identify the user. Therefore the torrent willbecome associated with the user who last accessed the site from that IP. If you share your IP in someway (you are behind NAT/ICS, or using a proxy), and some of the persons you share it with are also users,you may occasionally see their torrents listed in your profile. (If they start a torrent session from thatIP and you were the last one to visit the site the torrent will be associated with you). Note that nowtorrents listed in your profile will always count towards your total stats.

How does NAT/ICS change the picture?

This is a very particular case in that all computers in the LAN will appear to the outside world as having the same IP. We must distinguishbetween two cases:

1.You are the single user in the LAN

You should use the same account in all the computers.

Note also that in the ICS case it is preferable to run the BT client on the ICS gateway. Clients running on the other computerswill be unconnectable (their ports will be listed as “”;—“”;, as explained elsewhere in the FAQ) unless you specifythe appropriate services in your ICS configuration (a good explanation of how to do this for Windows XP can be found here).In the NAT case you should configure different ranges for clients on different computers and create appropriate NAT rules in the router. (Details vary widely from router to router and are outside the scope of this FAQ. Check your router documentation and/or support forum.)

2.There are multiple users in the LAN

At present there is no way of making this setup always work properly.Each torrent will be associated with the user who last accessed the site from withinthe LAN before the torrent was started.Unless there is cooperation between the users mixing of statistics is possible.(User A accesses the site, downloads a .torrent file, but does not start the torrent immediately.Meanwhile, user B accesses the site. User A then starts the torrent. The torrent will counttowards user B’s statistics, not user A’s.)

It is your LAN, the responsibility is yours. Do not ask us to ban other userswith the same IP, we will not do that. (Why should we ban him instead of you?)

Why can’t I upload torrents?

Only specially authorized users (Uploaders) have permission to upload torrents.

What criteria must I meet before I can join the Uploader team?

You must be able to provide releases that:
• include a proper NFO,
• are genuine scene releases. If it’s not on NFOrce then forget it! (except music).
• are not older than seven (7) days,
• have all files in original format (usually 14.3 MB RARs),
• you’ll be able to seed, or make sure are well-seeded, for at least 24 hours.
• you should have atleast 2MBit upload bandwith.

If you think you can match these criteria do not hesitate to contact one of the administrators.
Remember! Write your application carefully! Be sure to include your UL speed and what kind of stuff you’re planning to upload.
Only well written letters with serious intent will be considered.